ORDER ACCEPTANCE

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All orders for goods accepted by highenddubai.ae (the vendor) are accepted subject to the following conditions, which shall form part and govern the contract of sale. Ordering of goods by the customer shall be deemed to be acceptance of these conditions of sale. Any term sought to be imposed by a customer either in a document or otherwise that conflicts with or adds to these conditions is not accepted. No agent or representative of the vendor has authority to vary these conditions.

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TERMS OF PAYMENT

 

For orders placed using a Credit or Debit card, the payment card will be debited once the order is confirmed. The vendor reserves the right not to accept payment by credit or debit card. Cheques must be cleared before delivery of goods, which takes 7-10 days, therefore direct bank transfer is recommended when payment by card is not possible or not accepted. The vendor only accepts purchase orders on 30 day credit terms from recognized educational establishments and government departments. Goods remain the property of the vendor until paid for in full and the vendor reserves the right not to dispatch goods until cleared funds have been received.

 

SHIPMENT OF ORDERS

 

The vendor shall not be bound by a contract of sale until the goods have been received by the customer. As indicated on the product page, delivery dates are provided as an estimate only - the vendor will use its best endeavors to comply with the date named for delivery. Many products are made to order, and in some cases the date stated is an estimate of the time it will take to order the item from the manufacturer and deliver it to the customer. The vendor reserves the right to part ship orders but will not charge more than the total advertised delivery price for delivery of the order in full.

 

GOODS DAMAGED IN TRANSIT

 

Any goods received by the Customer that have suffered damage in transit must be reported to the Vendor as soon as possible, and at the latest within 5 days of receiving the goods. The Vendor will not accept responsibility for any damage or breakage, but will assist the Customer to claim any damage with shipper and or assist with Warrantee claims.

 

The Vendor will collect damaged goods from the Customer and deliver replacement goods as quickly as possible at its own expense.

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DELIVERY OF THE INCORRECT ITEM

 

Any goods received by the Customer that the Customer considers as the incorrect delivered goods must be reported to the Vendor as soon as possible, and at the latest within 5 days of receiving the goods.

 

The Vendor will collect incorrect goods from the Customer and deliver replacement goods as quickly as possible at its own

expense.

 

The Customer has a responsibility to return the incorrect item or any item that has been accidentally delivered to the Customer by the Vendor without order or payment.

 

If the Customer doesn’t return it, the Vendor will charge the Customer the full cost of the item.

 

CUSTOMER RETURNS, WITHDRAWAL OR CANCELLATION OF ORDERS

 

All orders are final. The Customer has a right to cancel an order for items purchased from the Vendors website or placed over the telephone or by email no later then 3 days after ordering. For any cancellation of an order after 3 days of ordering, a restocking fee of 35% of the purchase price will be levied to the Customer.

 

Orders can be cancelled by letter, email or telephone.

 

WARRANTY

 

All products carry a minimum of a 1 year warranty unless otherwise stated.

 

If items become defective due to manufacturing fault within 180 days of purchase, then the Vendor will arrange for the collection and repair of the product.

 

If the product can not be repaired within 60 days, then a replacement product will be issued, which will not be older and not be in worse condition than the original product returned by the Customer.

 

If the item becomes defective within the warranty period, but after 180 days from the date of delivery, then the same conditions as above apply but the Customer will be expected to pay for any reasonable steps to prove the manufacturing fault and for the cost of returning the product to the Vendor.

 

WARRANTY EXCLUSIONS

 

This warranty is designed to cover manufacturer defect. If the item fails for any reason not due to manufacturer defect, including any of the following reasons then this warranty is not valid:

• Abuse or mishandling

• The product is used for something for which it was not designed (misuse)

• Wear and tear beyond the design intentions of the product

• Adverse environmental conditions

• The product has been altered or modified

• The fault was caused by the use of accessories or supplementary parts that are not specifically certified to work by the product manufacturer

• An inappropriate power supply or battery has been used

• Inadequate care and maintenance

 

LIABILITY

 

The Vendor is not liable for loss of business or income under any circumstances.

 

Whilst the Vendor makes every effort to ensure that goods supplied correspond to in every respect with the specification or description provided as the case may be, the Vendor is not responsible for minor variations in specification, and no such minor variation shall be the subject of any claim against the Vendor.